RESPONSIBLE PLAY
Nothing is wagered here. The hands we read come from games where it is.
NEOpoker is study software. There is no money in it — no deposits, no balances, no prizes, and the practice tables use play chips. But almost everyone who uses Neo also plays somewhere that money is real, so this page is here rather than buried in the terms.
No wagering on the platform
18+ accounts only
Free help, listed below
WHERE NEO SITS
Not an operator, not a licensee — a study tool
No games for money
We host no cash games, no tournaments with prizes and no wagering of any kind. There is nothing on this platform to win or lose.
No wallet at all
No deposits, no withdrawals, no balance. Your subscription is a software payment, the same as any other app.
Practice uses play chips
Drills and tables against Neo settle in chips with no value, and never touch your real statistics.
So no gambling licence applies to Neo, and nothing on this page is a regulator’s wording. It is here because a tool that makes you keener to play owes you the other half of the conversation.
PLAYING WELL
Stake what you can lose
Bankroll rules exist because variance is brutal over short runs. If a normal downswing would change how you live, the stake is too high — and no amount of study fixes that.
Decide when you stop before you sit
A stop-loss and a clock, chosen in advance, beat a decision made three buy-ins down. Neo shows session length next to results for a reason.
Treat tilt as a leak
Hands played in the twenty minutes after a bad beat show up in your history like any other pattern. Ask Neo to look at them specifically.
Focus on learning
Focus on your decisions and learning over time. Neo grades leaks by severity to help you choose what to study. Results over any sample can be affected by variance.
SIGNS WORTH TAKING SERIOUSLY
Playing longer, or higher, than you meant to — regularly, not once.
Chasing losses back, or reloading to make a bad night even.
Playing with money set aside for something else, or borrowing to play.
Hiding how much you play, or how much it has cost, from people close to you.
Sleep, work or relationships giving way to sessions.
Relief rather than enjoyment when you sit down, and dread when you stop.
None of that is a diagnosis, and one bad week is not an answer. If several look familiar over a longer stretch, the people below do this for a living and it costs nothing to talk to them.
WHERE TO GET HELP
Independent, free, and nothing to do with us
BeGambleAware
Advice, self-assessment and free treatment referrals across Great Britain.
begambleaware.org
GamCare
Runs the National Gambling Helpline — 0808 8020 133, free, 24 hours.
gamcare.org.uk
Gamblers Anonymous
Peer meetings, in person and online, in most countries.
gamblersanonymous.org
Gambling Therapy
Free online support in several languages, wherever you are.
gamblingtherapy.org
NCPG (United States)
Helpline 1-800-522-4700, call or text, every day.
ncpgambling.org
GAMSTOP (UK self-exclusion)
One registration blocks you from every UK-licensed site at once.
gamstop.co.uk
Outside these countries, your own poker room is required to list a local service — it is usually one click from its responsible gaming page.
TAKING A BREAK FROM NEO
Pause the subscription
Ask and we pause or cancel it, from the account page or by email. No retention offers, no three screens of confirmation.
Delete the hands
One click removes your imported history and everything Neo derived from it. Nothing is kept to tempt you back.
Self-excluded elsewhere?
If you have self-excluded from your poker rooms, tell us and we will close the Neo account too, so nothing here keeps the habit warm.
AGE
NEOpoker accounts are for adults, 18 or over. The software hosts no gambling, but it teaches a game played for money and we do not market it to anyone younger. If a household shares a machine, the app can be locked behind the operating system’s own account controls.
Study more, play less, is a reasonable trade.
The point of Neo is that an hour of review is worth more than an hour of tilted volume. If it ever stops feeling that way, the numbers above are free.