What Neo actually does
Reads finished hands, names habits, never plays.
HELP CENTRE
Every answer about Neo, in one place.
Explore eight categories of in-app help. Browse the article summaries below, or open the Help Centre in Neo for the full articles. Start typing to filter.
8 categories · 43 summaries
START HERE
The five things new players ask first
Turning on hand histories
Where the setting lives in each room, and what to point Neo at.
How severity is scored
How severity, frequency and sample size help you understand a leak.
How many hands Neo needs
Roughly an evening of cash play before it names anything.
What happens to my hands
Private by default, deletable in one click, never resold.
Is Neo allowed in my room
It reads files after the session and never sits at the table.
BROWSE BY CATEGORY
The same eight categories you see inside the app.
Open a category to see article summaries. Read the full articles inside Neo, under the question mark in the top bar.
Overview & Getting Started What Neo is, and the first hour with it 4
Creating your account
Email, screen name, and why the spelling matters.
Importing your first hands
Point Neo at the folder once; it watches from then on.
Your first week with Neo
What to expect before the first leak is named.
Dashboard Every panel on the screen you land on 19
Using the Dashboard
One clear next step, then progress and patterns.
Current Focus
The one next step Neo thinks helps you most.
Severity of This Leak
The severity strip: rate, frequency, severity.
Progress
Improving, waiting, fixed or untouched.
Player Profile
How your hands describe your style.
Priority Leaks
The study queue, highest severity first.
Leak Deep Dive
The selected leak, its sample and plan.
Session summaries
What the session said, including leak pressure.
Live Tables What Neo shows while a session is running 3
Reading the live table view
Seats, stacks and the board, mirrored from your files.
What Neo does during a session
It watches the folder. It does not advise mid-hand.
Why Neo never acts for you
The line every room draws, and where we sit behind it.
Learn & Practice Academy lessons and the drill tables 7
How the Academy is ordered
Start at the beginning, or jump to your leak.
Choosing a drill
Neo picks one from your leaks; you can override it.
Playing against Neo
Practice tables built around the spots you misplay.
Play chips explained
No money, no balance, no effect on your real stats.
How a drill is scored
Decisions against the reference line, not the result.
Repeating a drill
Same spot class, fresh hands, so you cannot memorise.
Proving a leak moved
Real hands after the drill are what closes the loop.
Hand Replay Walking back through a hand, street by street 1
Using Hand Replay
Step through the hand and ask Neo at any point in it.
Settings & Data Folders, screen names, exports and billing 5
Your screen name
How Neo tells which player at the table is you.
Managing watched folders
Add a room, remove one, or re-scan from scratch.
Exporting your data
Your hands and your analysis, in a readable file.
Deleting your data
One click, and what it removes on our side.
Subscription and billing
Plans, invoices, and cancelling without an email.
Key Concepts & Calculations Every number Neo shows you, explained once 7
bb/100, and why we use it
Big blinds per hundred hands — stake-independent.
How severity is scored
Severity reflects how far an observed pattern falls outside its target range.
Sample size and confidence
Why Neo waits before it calls something a leak.
Expected value
Judging the decision instead of the outcome.
Positions and ranges
The vocabulary Neo uses when it describes a spot.
Pot odds and equity
The arithmetic behind most call-or-fold decisions.
VPIP, PFR and aggression
The three stats that sketch a playing style.
Leak Library Every leak Neo can name, and how to fix it 30
River bluff-catch spots
Paying off the one river bet you should have folded.
Over-folding to 3-bets
Giving up the pot before the flop, too often.
Limping from early position
When to raise or fold instead of limping.
Continuation-bet frequency
Betting every flop is a pattern opponents read.
Defending the blinds too wide
Out of position, with hands that cannot continue.
Missing thin value on the river
Checking back hands that get called by worse.
Stacking off too light
Top pair is not a stack, most of the time.
Turn barrel frequency
Giving up on the turn after betting the flop.
Nothing matches that yet. The website carries the article map; the full text of all seventy-six lives in the app, and Neo will answer the question directly if you ask it there.
Counts are live as of the current beta build. Articles are added as features ship, and anything marked in the app as beta is labelled the same way here.
Still not answered?
Neo answers questions about itself, in plain words, inside the app. If it is an account or billing question, write to us and a person replies — usually the same day.